- Description
- Objectives
- Outline
- Materials
- Certification
- System Requirements
- Watch a Demo
Our Complete Career Training Programs (CCTP) include both the training you need and the skills you will want in order to be prepared for your new career. We have taken online career programs to a whole new level by bundling our Career Training with Personal Enrichment courses to ensure you have a diversified learning experience. Our mentor-supported career courses focus on the industry standards that prepare you for your chosen career or certification. You will also get our smaller, four-week long, instructor-led personal enrichment courses to further your employment training.
Sign up today for this all-inclusive career training program!
**Please note: Office 2016 is available upon request!
Administrative Assistant
As an office professional, you only have to do one thing: everything! And there never seems to be enough time to do it all, much less learn how. But if you really want to ramp up your job performance – and add value to your employer – you need to take this Administrative Assistant course. This course offers an almost endless supply of savvy advice, great tips, proven tools, and powerful strategies for dealing with both everyday job responsibilities and requirements.
So whether you’re brushing up your skills, keeping up with new developments in business, increasing your own marketability, or just starting a challenging and rewarding career, this comprehensive course is just the right thing to move your career forward!
Prerequisite: None
Technical Writing
Technical Writing is a career that offers a variety of writing possibilities. Our Technical Writing course focuses on a reader-centered approach and helps students understand the nature of writing in the workplace. It leads students through the process of creating highly effective letters, proposals, emails, memos, documentation, and reports. Students will learn how to conduct research and appropriately cite sources. Guidelines for persuasive writing and strategies for maintaining readers’ attention are also discussed. Take our Technical Writing course and learn the skills and knowledge you need to start your writing career today!
Prerequisite(s): None
Microsoft® Office (MOS) 2019
If you're looking for a way to get up to speed quickly on the newest version of Microsoft Office, this course offers step-by-step instructions to make it easy. Office 2019 has new features and tools to master, and whether you're upgrading from an earlier version or encountering the Office applications for the first time, you'll appreciate this simplified approach.
This course covers:
- Microsoft Word 2019
- Microsoft Excel 2019
- Microsoft PowerPoint 2019
- Microsoft Outlook 2019
- Microsoft Access 2019
- Microsoft Publisher 2019
Microsoft Office holds more than 90 percent of the market for Windows-based productivity suites. Our MS Office 2019 course makes this technology easy to understand, even for those who are new to computers.
NOTE: This course does NOT include the MS Office programs themselves. Students will need to have Office 2019 already installed on their computers.
Start Your Own Business as a Virtual Assistant
What exactly does a virtual assistant to? You may ask, are the tasks the same as an executive or administrative assistant? How do they get clients? Our Virtual Assistant course provides an overview of how to create a life you love and a work atmosphere you will thrive in. We explore techniques for finding your business niche, pricing your services, negotiating with potential clients, and mastering consultations. We discuss ways to successfully market yourself and target your ideal clients, as well as how to network and manage client relationships. Are you ready to get out of your comfort zone and create a business you love? Our Virtual Assistant course provides these steps and more.
Keyboarding Made Easy
Leave hunt-and-peck to the chickens. Effective and efficient keyboarding is more than tapping the correct letter. Our course teaches you to react to letters instead of finding them on the keyboard. This breakthrough guide brims with step-by-step exercises for keyboarding with ease. Develop your digital dexterity with our Keyboarding Basics course.
Email Etiquette: Netiquette
E-mail is one of the greatest inventions of our lifetime phenomenally affecting the way we communicate. Reading, writing and managing e-mail is taking up an increasing amount of our time. But are we using it right? This course helps you learn the best way to create and use e-mail. Be it a thank you note, a meeting reminder, a proposal or a sales pitch, a well-written message that looks and sounds professional will make it easier for people to want to do business with you. It will help people feel good about communicating with you and help you achieve the right results.
** Course Subject to Change.
Administrative Assistant
After completing this course, you should be able to:
- Identify general office tasks and procedures
- Recognize types of office equipment and computer programs used in business
- Describe the fundamentals of working with a team, communication skills and developing presentations
- Recall record keeping procedures
- Identify the basic requirements for bookkeeping and accounting in the office
Technical Writing
After completing this course, you should be able to:
- Identify the characteristics and guidelines of technical writing
- List the strategies for analyzing your readers and meeting their needs
- Recall the steps for conducting research and preparing for technical writing
- Recognize methods for developing document style, voice, and design elements
- Identify strategies for reviewing drafts and managing projects
Microsoft® Office (MOS) 2019
After completing this course, you should be able to:
- Recall ways to create, edit, and print documents in Word
- Recognize how to create and manage worksheets in Excel
- Identify the steps to develop presentations in PowerPoint
- List how to create and manage databases in Access
- Identify the steps to manage email and calendars in Outlook
- Describe ways to create professional publications with Publisher
Start Your Own Business as a Virtual Assistant
After completing this course, you should be able to:
- Recognize the basics of becoming a virtual assistant
- Recall techniques for mastering your virtual assistant business
- Describe how to successfully network and manage relationships
- Identify ways to market yourself and grow your virtual assistant business
Keyboarding Made Easy
After completing this course, you should be able to:
- List ways to become familiar with the keyboard layout
- Identify correct techniques for keyboarding and ways to improve skills
- Recognize different styles of text
- Recall how to keyboard for personal and business writing
Email Etiquette: Netiquette
Upon completion of this course, you should be able to:
- Recognize the basics of using e-mail
- Define e-mail etiquette
- Recall proper planning and structuring techniques for e-mail
- Recognize safe and unsafe e-mailing techniques, including security issues and viruses
Administrative Assistant
Administrative Assistant Module 1
Typing Practice & Improvement
- Pre-Test Your Typing Ability
- Finger Positioning Exercises
- Typing Practice Games
- Typing Progress Tracking
- Improve Your Typing Skills
- Increase Your Typing Speed
Administrative Assistant Module 2
The Workplace
- Office Administrative
- Employer Expectations
- Employer/Employee Responsibilities
- What is a Professional?
- Your Professional Image
- Business Etiquette
Administrative Assistant Module 3
Working Ethically
- Goals and Accountability
- Workstation Organization
- Managing Workload
- Life Management
- Ethics: The Basics
- Characteristics of Ethical Organizations
- Making Ethical Choices
- Working Ethically
Administrative Assistant Module 4
Developing Customer Focus
- Teams at Work
- Team Process
- Contributing to the Team
- Effective Teams and Team Challenges
- Customer Focus
- Customer Strategies
- Customer Service Skills
- Handling Difficult Situations
Administrative Assistant Module 5
Communication Skills
- The Communication Process
- Listening Skills
- Verbal and Nonverbal Communication Skills
- Written Communication Skills
- Global Communication
- Workplace Collaboration Tools
- Telecommunications
- Security Issues
Administrative Assistant Module 6
Presentations and Planning
- Planning and Researching Presentations
- Writing Presentations
- Developing and Using Visual Aids
- Practice and Delivering Presentations
- Types of Meetings
- Meeting Formats
- Meeting Responsibilities
Administrative Assistant Module 7
Records Management
- Value of Records
- Storage Supplies, Equipment, Media
- Records Storage Systems
- Filing Procedures
- Filing Procedures for Electronic Records
- Preparing and Sending Outgoing Mail
- Handling Incoming Mail
Administrative Assistant Module 8
Business Travels and Financials
- Domestic Travel
- International Travel
- Cultural Differences
- Travel Procedures
- Financial Statements
- Employee Payroll
- Financial Forms and Transactions
- Bank Reconciliation
Administrative Assistant Module 9
Career Success
- Job Seeking
- Job Interview Skills
- Job Advancement and Changes
- Leading and Managing
- Leadership Traits
- Leadership Styles
- Leading People
**Outlines are subject to change, as courses and materials are updated.**
Technical Writing
Technical Writing Module 1
Introduction to Technical Writing
- Characteristics of Workplace Writing
- Usefulness and Persuasiveness
- Reader-Centered Strategies
- Interaction Between Your Communication and Your Readers
- Communicating Ethically
- How to Write an Effective Resume
- Creating a Professional Portfolio
- Writing an Effective Application Letter
- Defining Your Communication Goals
- Stakeholder Ethics
Technical Writing Module 2
Conducting Research
- Conduct Focused Research
- Evidence-Based Analyses
- Evidence-Based Recommendations
- Intellectual Property Law and Documenting Sources
- Exploring Your Own Memory and Creativity
- Searching the Internet
- Using Social Media
- Using the Library
- Interviewing
- Reader-Centered Communications
Technical Writing Module 3
Drafting Reader-Centered Communications
- Similarities among Paragraphs, Sections, Chapters, and Short Communications
- Starting Segments
- Clear, Coherent, and Persuasive Segments
- Reader’s Cultural Background
- Grouping Items Formally and Informally
- Comparing Alternatives
- Partitioning, Segmenting, Cause and Effect Relationships
- Persuading Your Readers
Technical Writing Module 4
Professional Style and Graphics
- Create an Effective, Professional Voice
- Convey Meaning Clearly and Precisely
- How to Plan Front and Back Matter
- Transmittal Letters
- Graphics and Communication Effectiveness
- Use Color to Support Your Message
- Graphics Software
- Use Graphics Ethically
Technical Writing Module 5
Design Elements of Communication
- Reader-Centered Graphics
- How Communication is Organized
- Visual Organizers
- Word Processors to Create Page Designs
- The Three Activities of Revising
- Identify Ways to Improve Your Draft
Technical Writing Module 6
Applications of the Reader-Centered Approach
- The Logic of Testing
- Testing Draft’s Usefulness
- Creating Communications with a Team
- Varieties of Team Structure
- Team Goals and Procedures
- Creating and Delivering Listener-Centered Oral Presentations
- Selecting Oral and Visual Media
- Maintain Listener’s Attention and Goodwill
Technical Writing Module 7
Types of Projects and Documents
- Project Management and Client Communication
- Creating Reader-Centered Websites and Professional Portfolios
- Useful, Persuasive Content
- Designing Websites for Diverse Readers
- Ethical and Legal Practices for Website Content
- Writing Reader-Centered Correspondence: Letters, Memos, and Emails
- Level of Formality
Technical Writing Module 8
Social Media, Proposals and Empirical Research Reports
- Writing Effectively on Social Media
- Ethical Guidelines for Using Social Media
- Proposal-Writing Situations
- How Readers Use and Evaluate Proposals
- Superstructure for Proposals
- Crafting the Major Elements of a Proposal
Technical Writing Module 9
Feasibility, Progress Reports, and Instructions
- Superstructure for Feasibility Reports
- Research and Organization for Feasibility Reports
- Typical Writing Situations
- Reader’s Concern with the Future
- Superstructure for Progress Reports
- Tone in Progress Reports
- Superstructure for Instructions
- Crafting Major Elements of Instructions
**Outlines are subject to change, as courses and materials are updated.**
Microsoft® Office (MOS) 2019
Microsoft Office 2019 Module 1
Common Office Tasks
- All About Office 365
- Office Interface
- Saving Your Files
- Manipulating the Text
- Handling Case or Capitalization
- Entering Symbols and Foreign Characters
- Undoing and Repeating Commands
- Correcting Typos
- AutoCorrect Command
Microsoft Office 2019 Module 2
Working With Word Part 1
- Speed Techniques
- Creating a New Document
- Selecting Text
- Laying Out Text and Pages
- Numbering
- Headers and Footers
- Hyphenating Text
- Word Styles
- Constructing the Perfect Table
- Neat Table Tricks
Microsoft Office 2019 Module 3
Working With Word Part 2
- Spelling and Grammatical Errors
- Finding and Replacing Text
- Desktop Publishing with Word
- Experimenting with Themes
- Highlighting Parts of a Document
- Track Changes
- Reports and Scholarly Papers
- Generating a Table of Contents
- Compiling a Bibliography
Microsoft Office 2019 Module 4
Working With Excel
- New Excel Workbook
- Entering Data in a Workbook
- Refining Your Worksheet
- Selecting Cells
- Deleting, Copying and Moving Data
- Formulas and Functions
- Laying Out a Worksheet
- Analyzing Data
- Managing Information Lists
Microsoft Office 2019 Module 5
Working With PowerPoint
- Creating a New Presentation
- Selecting, Moving and Deleting Slides
- Themes and Slide Backgrounds
- Choosing Slide Size
- Footers and Headers on Slides
- Transitions and Animations
- Adding Audio
- Adding Notes
- Rehearsing and Timing
Microsoft Office 2019 Module 6
Working With Outlook
- Outlook Folders
- Categorizing Items
- Searching for Stray Folder Items
- Contacts Folder
- Handling Email
- Calendar
- Scheduling Appointments and Events
- Managing Time and Schedule
- Tasks, Reminders and Notes
Microsoft Office 2019 Module 7
Working with Access
- Tables and Queries
- Forms
- Creating a Database File
- Designing a Database
- Field Properties
- Entering Data
- Sorting
- Querying
- Filtering for Data
Microsoft Office 2019 Module 8
Working with Publisher
- Introducing Frames
- Creating a Publication
- Redesigning a Publication
- Formatting Text
- Text Wraps
- Placeholder Pictures
- Frames
- Decorating the Text
- Design Checker
Microsoft Office 2019 Module 9
Working with Charts and Graphs
- Creating a Chart
- Saving a Chart as a Template
- Chart Tricks
- SmartArt Diagram
- Handling Graphics and Photos
- Touching Up a Picture
- Drawing and Manipulating Lines, Shapes and Objects
- WordArt
Microsoft Office 2019 Module 10
One Step Beyond
- Customizing the Ribbon
- Customizing the Quick Access Toolbar
- Ways of Distributing Your Work
- Working with Publisher
- Printing a Publication
- Filing Sharing and Collaborating
- OneDrive
- Sharing Files and Folders with Other
Start Your Own Business as a Virtual Assistant
Virtual Assistant Module 1
Virtual Assistant Basics
In our first module, we discuss how to paint the picture of your ideal client and why this is a crucial step for creating a successful business. We also describe how to find your niche in this industry, deciding which virtual assistant services to offer, and how to monetize your services.
- How Do You See Yourself as a Virtual Assistant?
- Deal Breakers
- Finding Your Niche
- Monetizing
- VA Service Offerings
Virtual Assistant Module 2
Mastering Your VA Business
This week we explore all of the aspects that will keep your business running. We discuss pricing and packaging your services, collecting payments, tips for successfully negotiating, and setting up contracts. We also dive into the world of consulting.
- How to Price Your Services
- Packaging Your Services
- Negotiations and Contracts
- Mastering the Consultation
- Goal Setting
Virtual Assistant Module 3
Networking and Managing Relationships
Once your business is up and running, growth will start to happen. We examine proper techniques for networking, getting your business name out there, and ways to target your ideal client base. We also discuss how to set boundaries, steps for time management, and how to manage your client relationships in order to keep customers happy and productive.
- Find a Networking Partner
- Networking Online
- Targeting Your Ideal Client
- Managing Yourself
- Managing the Client
Virtual Assistant Module 4
Growing Your Business
Growing your business takes a lot of work, but it’s worth it. In this final module, we discuss how to prime your business for success. We explore referral and marketing techniques, as well as learning what your client’s needs are and how to meet them in order to keep your business strong and successful.
- Client Referrals and Gifting
- Marketing
- Client Needs
- Technology
- Reevaluating Success
Keyboarding Made Easy
Keyboarding Made Easy Module 1
Basic Keyboard Positions
In module one, we will begin with becoming familiar with the keyboard layout. We will explore letters JFKD, the Space Bar, the Enter key, letters HGIE, letters LSA and Semicolon, letters URYT, and letters NVBMC. Also included in module one is proper hand positioning.
- Preparing to Keyboard
- Learning the Keyboard
- Naming Your Fingers
- Home Row
- Position of Hands
Keyboarding Made Easy Module 2
Special Characters and Letter Combinations
Module two looks at corrective and improvement techniques in keyboarding. Also included is using special character keys and keying letter combinations.
- Using the Shift Keys
- Corrective and Improvement Techniques
- Calculating Errors
- Keying Letter Combinations
- AutoBlend Prefixes
Keyboarding Made Easy Module 3
Alignment and Calculations
After looking at aligning text and proper positioning using tabs, module three will take us through different styles of text. Also included in module three is the number row and special characters included on the number keys. Once you are familiar with the keys, we can start working on our words per minute!
- Text Alignment
- Positioning Text Using Tabs
- Using Text Styles
- AutoBlend Suffixes
- Calculating WPM
Keyboarding Made Easy Module 4
Putting the Strokes Together
After becoming familiar with the numeric keypad, module four will discuss how to write and format personal and business letters. Also included in this module is using electronic communication and creating newsletters.
- Using the Numeric Keypad
- Writing and Formatting a Personal Letter
- Writing and Formatting a Business Letter
- Fax Cover Sheets
- Creating a Newsletter
Email Etiquette: Netiquette
E-Mail Etiquette: Netiquette Module 1
Introduction to E-mail
Module one will look at one of the possibly greatest inventions of our lifetime. E-mail takes an increasingly amount of our time and in module one, we will look at how to maximize our time. Also included in this module is a discussion on the seven deadly sins of e-mail and how to avoid them.
- The Impact of e-Mail on Business
- International Considerations
- Seven Deadly Sins of e-Mail
- Top 10 Complaints about e-Mail in Practice
- Maximizing the Potential of e-Mail
E-Mail Etiquette: Netiquette Module 2
E-mail Etiquette
Module two will examine how to create well written emails, to include the subject line, the message itself, and the signature block. Also included in module two is organization basics. Just as with any filing system, your emails should be organized into folders and mail should be processed in a proficient method that works best for you. In module two we will look at tips to use to best manage your e-mail.
- Processing Mail
- Using Folders
- Looking Good Online
- SMART Subject Lines
- Ending Your Message & Signatures
E-Mail Etiquette: Netiquette Module 3
Relationships Through e-Mail
Building relationships through email may seem difficult, but module three will provide you with tips that will guide you to writing great e-mails. E-mails that are not so routine need more thought and careful planning. Module three will look at how to use the simple Four Point Plan for proper e-mail structuring. Also included in this module is how to establish long lasting bonds and how to develop rapport with others through this mode of communication.
- Writing Great e-Mails
- The Four Point Plan in Practice
- Using e-Mail to Build Relationships
- E-Mail Can Affect Careers
- Star Tips for Creating Bonds and Developing Rapport
E-mail Etiquette: Netiquette Module 4
Nurturing Your e-Mail Netiquette
Who you are writing to depends on whether or not you should follow grammar rules. Module four will examine proper use of grammar in your e-mail and help you spruce up your skills. Also included in module four is the overall function of spam filters and basic security and virus issues you may encounter with your e-mails and what you can do to protect your messages.
- Spruce Up Your Cyber-Grammar Skills
- Spam Filters, Mail Bombing, Snooping and Harassment
- Security Issues
- Protecting Your Messages
- Computer Viruses
Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks*. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.
The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!**
*A few courses still have physical materials.
Administrative Assistant
Upon successful completion of our Administrative Assistant course, students will be prepared for an entry-level job as an Administrative Assistant in an office setting and to sit for the NCCB national certification exam to become a Certified Administrative Assistant (CAA).Microsoft® Office (MOS) 2019
After completing this course, you will be prepared for the Microsoft Office Specialist exams. The Microsoft Office Specialist Program has multiple levels. In order to quality for Microsoft Office Specialist Associate, you must complete any 3: • Excel Associate • Word Associate • Outlook Associate • PowerPoint Associate In order to quality for Microsoft Office Specialist Expert, you must already be an Microsoft Office Specialist Associate and complete any 2: • Access Expert • Word Expert • Excel Expert **Certification exams are not included in the cost of the course.**** Certification exams are not included in the cost of the course.**
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 7 or higher
- Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS x 10 or higher with Windows
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player