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Administrative Assistant
As an office professional, you only have to do one thing: everything! And there never seems to be enough time to do it all, much less learn how. But if you really want to ramp up your job performance – and add value to your employer – you need to take this Administrative Assistant course. This course offers an almost endless supply of savvy advice, great tips, proven tools, and powerful strategies for dealing with both everyday job responsibilities and requirements.
So whether you’re brushing up your skills, keeping up with new developments in business, increasing your own marketability, or just starting a challenging and rewarding career, this comprehensive course is just the right thing to move your career forward!
Prerequisite: None
Microsoft® Office (MOS) 2019
If you're looking for a way to get up to speed quickly on the newest version of Microsoft Office, this course offers step-by-step instructions to make it easy. Office 2019 has new features and tools to master, and whether you're upgrading from an earlier version or encountering the Office applications for the first time, you'll appreciate this simplified approach.
This course covers:
- Microsoft Word 2019
- Microsoft Excel 2019
- Microsoft PowerPoint 2019
- Microsoft Outlook 2019
- Microsoft Access 2019
- Microsoft Publisher 2019
Microsoft Office holds more than 90 percent of the market for Windows-based productivity suites. Our MS Office 2019 course makes this technology easy to understand, even for those who are new to computers.
NOTE: This course does NOT include the MS Office programs themselves. Students will need to have Office 2019 already installed on their computers.
Becoming an Executive Assistant
The role of an Executive Assistant has evolved dramatically over the years. No longer just providing basic clerical and administrative support, they enhance the executive’s productivity while making their workload as seamless as possible. They also work in partnership with their executive and are proactive at managing time, relationships, and tasks. Are you new to the executive assistant role or are you currently in a support position looking to advance? By taking this course, you will be introduced to the necessary skills needed to become a successful and productive executive assistant.
** Course Subject to Change.
Administrative Assistant
After completing this course, you should be able to:
- Identify general office tasks and procedures
- Recognize types of office equipment and computer programs used in business
- Describe the fundamentals of working with a team, communication skills and developing presentations
- Recall record keeping procedures
- Identify the basic requirements for bookkeeping and accounting in the office
Microsoft® Office (MOS) 2019
After completing this course, you should be able to:
- Recall ways to create, edit, and print documents in Word
- Recognize how to create and manage worksheets in Excel
- Identify the steps to develop presentations in PowerPoint
- List how to create and manage databases in Access
- Identify the steps to manage email and calendars in Outlook
- Describe ways to create professional publications with Publisher
Becoming an Executive Assistant
After completing this course, you should be able to:
- Recall how the role of an executive assistant has changed and the skills needed to be successful
- Identify how to manage information, direct activities, and protect the executive
- Recognize how to support the executive and build relationships and networks
- Define the executive relationship, how to work together, and how to find balance
Administrative Assistant
Administrative Assistant Module 1
Typing Practice & Improvement
- Pre-Test Your Typing Ability
- Finger Positioning Exercises
- Typing Practice Games
- Typing Progress Tracking
- Improve Your Typing Skills
- Increase Your Typing Speed
Administrative Assistant Module 2
The Workplace
- Office Administrative
- Employer Expectations
- Employer/Employee Responsibilities
- What is a Professional?
- Your Professional Image
- Business Etiquette
Administrative Assistant Module 3
Working Ethically
- Goals and Accountability
- Workstation Organization
- Managing Workload
- Life Management
- Ethics: The Basics
- Characteristics of Ethical Organizations
- Making Ethical Choices
- Working Ethically
Administrative Assistant Module 4
Developing Customer Focus
- Teams at Work
- Team Process
- Contributing to the Team
- Effective Teams and Team Challenges
- Customer Focus
- Customer Strategies
- Customer Service Skills
- Handling Difficult Situations
Administrative Assistant Module 5
Communication Skills
- The Communication Process
- Listening Skills
- Verbal and Nonverbal Communication Skills
- Written Communication Skills
- Global Communication
- Workplace Collaboration Tools
- Telecommunications
- Security Issues
Administrative Assistant Module 6
Presentations and Planning
- Planning and Researching Presentations
- Writing Presentations
- Developing and Using Visual Aids
- Practice and Delivering Presentations
- Types of Meetings
- Meeting Formats
- Meeting Responsibilities
Administrative Assistant Module 7
Records Management
- Value of Records
- Storage Supplies, Equipment, Media
- Records Storage Systems
- Filing Procedures
- Filing Procedures for Electronic Records
- Preparing and Sending Outgoing Mail
- Handling Incoming Mail
Administrative Assistant Module 8
Business Travels and Financials
- Domestic Travel
- International Travel
- Cultural Differences
- Travel Procedures
- Financial Statements
- Employee Payroll
- Financial Forms and Transactions
- Bank Reconciliation
Administrative Assistant Module 9
Career Success
- Job Seeking
- Job Interview Skills
- Job Advancement and Changes
- Leading and Managing
- Leadership Traits
- Leadership Styles
- Leading People
**Outlines are subject to change, as courses and materials are updated.**
Microsoft® Office (MOS) 2019
Microsoft Office 2019 Module 1
Common Office Tasks
- All About Office 365
- Office Interface
- Saving Your Files
- Manipulating the Text
- Handling Case or Capitalization
- Entering Symbols and Foreign Characters
- Undoing and Repeating Commands
- Correcting Typos
- AutoCorrect Command
Microsoft Office 2019 Module 2
Working With Word Part 1
- Speed Techniques
- Creating a New Document
- Selecting Text
- Laying Out Text and Pages
- Numbering
- Headers and Footers
- Hyphenating Text
- Word Styles
- Constructing the Perfect Table
- Neat Table Tricks
Microsoft Office 2019 Module 3
Working With Word Part 2
- Spelling and Grammatical Errors
- Finding and Replacing Text
- Desktop Publishing with Word
- Experimenting with Themes
- Highlighting Parts of a Document
- Track Changes
- Reports and Scholarly Papers
- Generating a Table of Contents
- Compiling a Bibliography
Microsoft Office 2019 Module 4
Working With Excel
- New Excel Workbook
- Entering Data in a Workbook
- Refining Your Worksheet
- Selecting Cells
- Deleting, Copying and Moving Data
- Formulas and Functions
- Laying Out a Worksheet
- Analyzing Data
- Managing Information Lists
Microsoft Office 2019 Module 5
Working With PowerPoint
- Creating a New Presentation
- Selecting, Moving and Deleting Slides
- Themes and Slide Backgrounds
- Choosing Slide Size
- Footers and Headers on Slides
- Transitions and Animations
- Adding Audio
- Adding Notes
- Rehearsing and Timing
Microsoft Office 2019 Module 6
Working With Outlook
- Outlook Folders
- Categorizing Items
- Searching for Stray Folder Items
- Contacts Folder
- Handling Email
- Calendar
- Scheduling Appointments and Events
- Managing Time and Schedule
- Tasks, Reminders and Notes
Microsoft Office 2019 Module 7
Working with Access
- Tables and Queries
- Forms
- Creating a Database File
- Designing a Database
- Field Properties
- Entering Data
- Sorting
- Querying
- Filtering for Data
Microsoft Office 2019 Module 8
Working with Publisher
- Introducing Frames
- Creating a Publication
- Redesigning a Publication
- Formatting Text
- Text Wraps
- Placeholder Pictures
- Frames
- Decorating the Text
- Design Checker
Microsoft Office 2019 Module 9
Working with Charts and Graphs
- Creating a Chart
- Saving a Chart as a Template
- Chart Tricks
- SmartArt Diagram
- Handling Graphics and Photos
- Touching Up a Picture
- Drawing and Manipulating Lines, Shapes and Objects
- WordArt
Microsoft Office 2019 Module 10
One Step Beyond
- Customizing the Ribbon
- Customizing the Quick Access Toolbar
- Ways of Distributing Your Work
- Working with Publisher
- Printing a Publication
- Filing Sharing and Collaborating
- OneDrive
- Sharing Files and Folders with Other
Becoming an Executive Assistant
Executive Assistant Module 1
The Evolution of an Executive Assistant
Our first module discusses the evolution of the executive assistant through the years, including roles and responsibilities. We explore how to build trust, how to develop interpersonal and social skills, and how to provide value and benefits to executives.
- Evolution of the Executive Assistant
- Executive Assistant Value and Benefits
- Executive Partnership Model – Trust
- Values
- Interpersonal Skills, Social Skills, and Emotional Intelligence
Executive Assistant Module 2
Managing Information and Directing Activities
To be successful, you must always be one step ahead of your executive. In this module, we explore how to direct activities and manage priorities in the office. There is a constant battle between making plans and shuffling plans, so we discuss how to manage plans and information to fully benefit the executive.
- Directing Activities
- Priorities of the Executive Office
- Managing Information Flow and Access
- Protecting the Executive from Others
- Protecting the Executive from Themselves
Executive Assistant Module 3
Supporting, Promoting, and Networking
Some of the various roles of an executive assistant is a corporate networker, a relationship builder, and a relationship manager. We discuss all of those in this module, as well as how to support and promote initiatives and policies.
- Relationship Building
- Managing Key Stakeholder and Client Relationships
- Supporting and Promoting Executive Initiatives and Policies
- Building a Support Network
- External Networks
Executive Assistant Module 4
The Executive Relationship
To be successful and productive, the executive and the assistant must be able to work together efficiently and effectively. In the last few chapters of this course, we explore the assistant/executive partnership and performance measures.
- Finding Balance
- Working Together
- Position Descriptions
- Performance Measurement
- Functions
Ed4Career is committed to being both environmentally conscious and making it easier for you to study! We’re making your education mobile! All of our textbooks are now provided as eTextbooks*. You can access them on your laptop, tablet, or mobile device and can study anytime, anywhere.
The move away from physical books to eTextbooks means you get the latest, most up-to-date version available. This also makes your training more accessible, so you can study anywhere you have your phone or tablet. The best part is that all materials are included in your training cost so there are NO extra fees for books!**
*A few courses still have physical materials.
Administrative Assistant
Upon successful completion of our Administrative Assistant course, students will be prepared for an entry-level job as an Administrative Assistant in an office setting and to sit for the NCCB national certification exam to become a Certified Administrative Assistant (CAA).Microsoft® Office (MOS) 2019
After completing this course, you will be prepared for the Microsoft Office Specialist exams. The Microsoft Office Specialist Program has multiple levels. In order to quality for Microsoft Office Specialist Associate, you must complete any 3: • Excel Associate • Word Associate • Outlook Associate • PowerPoint Associate In order to quality for Microsoft Office Specialist Expert, you must already be an Microsoft Office Specialist Associate and complete any 2: • Access Expert • Word Expert • Excel Expert **Certification exams are not included in the cost of the course.**** Certification exams are not included in the cost of the course.**
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 7 or higher
- Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS x 10 or higher with Windows
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player