Hospitality & Travel Courses


Single Courses
Managing Quality Service in Hospitality
Type: Career Course
Course Hours: 180
Course Type:
Mentor Supported
Despite its importance, top notch customer service is still the exception rather than the norm. Our Managing Quality Service in Hospitality course teaches the concept of treating customers as guests and creating a "WOW" experience for them. We discuss how to develop and maintain a service culture, how to manage service encounters, and how to promote quality customer service.
$1,000.00