Emotional Intelligence in the Workplace

Increase Your Emotional Intelligence Module 1
Section 1 What Are Emotions?

This module will define emotional intelligence and provide an overview of how emotions exist in our brain and link to our behaviors. Emotional intelligence is both about the choices we make as well as how our interactions with others can influence how we feel. Emotions are linked to our thoughts and our actions, all influencing our behaviors and performance in the workplace.

• The anatomy of emotion
• How feelings influence our performance
• The relationship between values and emotions
• Emotional Hijacking
• The cognitive component of emotion

Increase Your Emotional Intelligence Module 2
Section 2 The Components of Emotional Intelligence

In order to improve on our emotional intelligence, we must first understand the components of emotional intelligence. Emotional intelligence, unlike our IQ, is not fixed or limited. Our emotional capacity can increase with experience and age. This module will focus on the components of emotional intelligence and how emotional intelligence develops.  

• Emotional intelligence as a partnership
• The emotional intelligence model
• Self-awareness in emotional intelligence
• The role of a self-coach
• The power of observation

Increase Your Emotional Intelligence Module 3 
Section 3 Seven Steps to Emotional Intelligence

Knowing the steps to build emotional intelligence is key to understanding how it functions in the workplace. Being a strong observer of the self and others is the beginning step in a process that ends with reflection. This module will continue where the previous one left off with an in depth discussion of the remaining steps to emotional intelligence in the workplace.

• Know your emotion modus operandi
• Pitfalls of interpretation
• Engaging in a pause
• Visualization
• Methods for practicing reflection

Increase Your Emotional Intelligence Module 4 
Section 4 Emotional Intelligence at Work

There are many methods of increasing emotional intelligence in the workplace. While there is a lot to be done as an individual, emotional intelligence always involves a relationship with someone else. Building emotional intelligence at work requires both an ability to understand the self and to collaborate with those around you. This module will discuss how to build emotional intelligence in the workplace through empathy, collaboration, social expertise, and knowing your purpose.

• Building self-awareness
• Empathy in the workplace
• Increasing social bonds in the workplace
• Reducing conflict, improving collaboration
• Knowing Your Purpose